Software: Software is not eligible for return under any circumstances. This includes ClipArt, CDs, DVDs, and digital downloads.
Drop Ship Items: Special order or direct shipments from the manufacturer are not eligible for return or refund to KeyLine Mag. Unless the item has been deemed defective and has been approved by the vendor for return.
Items returned for a refund will be processed within 3 business days of the time the item is received by us. Once a refund is processed, it will usually be returned to the originating account within 2 to 5 business days, depending on the customer's banking institution. Refunds for purchases paid by check, money order, wire transfer, or credit cards that expired after purchase will be refunded via check. Refunds that require a check to be cut may take up to 1 week to process, and in some cases up to 3 to 4 weeks.
The following are not eligible for refund:
Original shipping and handling costs
Fees for any shipping labels purchased from KeyLine Mag
Will-call service fees
Orders received by 3:30 PM Central Time will be processed the same day and delivered within 2-7 business days of the order. Business days will be counted starting on the next business day after the order is received. Business days do not include weekends or holidays. Please allow 2-7 business days for your order to be fulfilled and then shipped. You will receive an email notification when your order is received, fulfilled, and shipped. We will also email you the tracking number associated with your order. Orders placed on the weekend (Saturday and Sunday) will not start the fulfillment process until that Monday. If you live in Oklahoma, expect to receive your order within 1-3 days, depending on how big your order is.
Ship times may be faster than five business days as we have multiple warehouses located in strategic places to improve shipping speed. Shipping times faster than five days are not guaranteed unless expedited shipping is selected. Orders placed for expedited shipping must be received by 3:00 PM Central Time in order to be processed on the same business day. Items received after that time will ship on the next business day.
a. Information Involuntarily collected From Visitors
Your IP address
The operating system of the computer from which you access our website
The web browser type and version used to access our website
The date and time you arrived at our website
The pages you visited on our website
The date and time you exited our website
We are the sole owners of this involuntarily collected information from visitors to our website and we do not share this information in raw form with third parties. This information is used to prepare internal visitor / traffic reports for our website that may be shared with third parties from time to time; however, personal identifiable information collected involuntarily is not shared.
b. Information Involuntarily collected From Users
We collect personal identifiable information (PII) that is voluntarily submitted by our users. Visitors are required to give PII to become registered users. PII collected on our website is shared with business partners.
We are an online web merchant and collect user credit card information for purchases from our website. Further, we store in our database user credit card information for purchases from our website. Credit card information is securely stored in our database. This information is used for billing purposes, to fill your orders, and make refunds should they be requested. If we have problem processing your order, we will use this information to contact you. Where our website provides facilities for electronic payments the data collected through these pages will be securely encrypted for your protection.
We are an ecommerce website that uses a third-party to fulfill orders (i.e., to warehouse and ship the products ordered to our customers). In order to allow this third-party to ship your order, we must send them your shipping information and what product(s) you ordered. Credit card information is not sent to the third-party fulfillment contractor. This company only uses your personal identifiable information for the purpose of fulfilling your order.
c. Email Lists
Our website maintains email mailing lists. All of our email mailing lists are "opt-in" by the user. Also, all computer generated emails from our website contain a clear "remove" link. We shall not use email address to send spam, defined as unsolicited commercial email. All emails from our websites shall either be connected to delivery of services from our website for which you registered, responses to your emails, or other messages you agreed to receive.
d. Use of the Website
Cookies may be used on some parts of our websites. These are small pieces of information that are sent to your computer (unless you block them). They are stored on your computer and help us to recognize you if you return to our site at a later stage. This can save you time on future visits by storing information you may have previously entered onto our site. Cookies cannot run programs or deliver viruses to your computer.
When you use the website, information about the IP address and browser that your computer is using will be made known to us. We may use such information to monitor how our websites are used, which pages are visited and how often visits are made.
Our websites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read privacy statements of any other site that collects personal identifiable information.
f. Privacy Contact
If you have any privacy questions or issues, the privacy contact for our websites is listed below
We promise to investigate and respond to any privacy complaint sent to us as soon as possible. When sending a privacy complaint, be as specific as possible regarding the incident to allow us to properly investigate the issue.